What is Secret Shopping
Secret shopping is when an expert visits your business, at a time when employees do not know who they are. They "shop" the business the same was a normal customer would. At Ammonite Hospitality, we specialise in the art of secret shopping. Our discreet and professional experts conduct comprehensive evaluations of customer experiences, providing you with valuable insights to elevate your business. We ensure an anonymous booking process and deliver detailed reports from both customer and expert perspectives. Our dedicated team then collaborates with you to implement effective recommendations and drive positive change.
I'm Alex, and I Understand Your Problems
I understand all of the problems hotels and restaurants face on a daily basis. I understand just how hard it is to implement all of your ideas when you are deep in the day to day of running your business.
That is why I founded Ammonite Hospitality, which is not your average consultancy. Our goal is to work with you to help your business run smoother, have happier guests and ultimately make more money. We provide a wide variety of services from secret shopping to audits and even complete management solutions for hotels, caravan sites and restaurants.
Want to see how we can help grow your business?
Our Approach
01
Booking
Between an agreed timeframe, we will place a reservation at your establishment. This will be under another name, so you will not know it is us conducting the secret shop
03
Written Report
Our expert secret shopper will write up a detailed report. This will include many details such as; how was the welcome, how easy was the booking process, is it perceived as value for money, and much more.
05
On Going Support
If your business would like an ongoing relationship with Ammonite, we would love to talk discuss this
02
Arrival
Depending on the type of business and secret shop, we could send an individual, couple or a family. We believe in order to get the most honest result, your secret shop has to be conducted by your target audience.
04
Presentation
We will then present our findings to you, the good, the bad and the ugly, along with a list of recommendations to help your business thrive. Depending on the scope of work, this will either be over Zoom, or in person.
What You Can Expect From Secret Shopping
Honesty From Us
Unbiased Review From An Expert
See your business from the eyes of a real customer, with the knowledge of an expert
More Profit
After the secret shop, we will identify ways to make more profit for you hotel
Happier Customers
By identifying areas to improve, your customers will be happier as a result.
Here's What Our Clients Say
We Saved A Lot Of Money
“Ammonite highlighted that our portion sizes were too large and we were wasting money on food. With their help we have saved thousands of pounds in wasted food costs."
Spa Hotel, Yorkshire
It Isn't As Expensive As You Think
"Compare to the cost of losing customers or bad reviews, getting a secret shop was more than worth it! A few simple tips to implement more than paid for itself!"
Holiday Lodges, Essex
Our Customers Are Happier
“With Ammonite's help we conduct regular secret shopping, and as a result, our customer satisfaction has greatly improved. It is nice to know where we can improve”
Pub With Rooms, Cumbria
OUR PROMISE
100% Money Back Satisfaction Guarantee
If you aren't 100% happy with the quality of our secret shop, we will more than happily refund our fees.